We deliver personalised customer experiences at scale
The days of lasting product advantage have gone. There’s only one thing that’ll truly make your business stand out (outside of cutting-edge innovation). And that’s the way you engage with, listen to, and treat your prospects from their first touchpoint to the last.
We help businesses get it right, and at scale. We connect leading brands in tech, financial services, professional services and automotive to the people that matter most to them.
And we do it with empathy, conviction, and the tech that lands your message in front of the right people.
The goal: a data-driven single-customer view throughout the buyer journey, from discovery to renewal so we can achieve unique, relevant, and hyper-personalised moments across channels, devices and platforms.
The CX pathway
This is how we view the customer journey: continuous and complete.
We take the growth of existing customers as personally as winning new customers. We believe the better we get at mapping the true moments that matter on the customer journey, the better we get at impacting bottom-line performance.
It all starts with great people and at The Croc every individual lives and breathes CX. Experts in data, strategy, technology, and creativity we are in the business of creating unique, hyper-personalised experiences capable of building actual relationships.
The UK’s first B2B Adobe Experience Cloud Partner
- Brand: We build beautiful, strategic experiences powered by Adobe Experience Cloud, providing brand messaging, visual identity, UI/UX, customer experience design, and campaign strategy services.
- Data: We personalise your cross-channel experiences and boost performance with the decisioning power of the Adobe Experience Cloud.
- Technology: We power your experiences with the right integration of Adobe Experience Cloud solutions, providing custom implementations and integration services.
AFFINITA GLOBAL INDEPENDENT AGENCY NETWORK
The Crocodile is a founding member of Affinità, an exclusive network of independent agencies across Europe, hand-picked for their energy, expertise and effectiveness in driving conversations at a local level.
RESULTS THAT WIN RECOGNITION
Best B2B Lead Generation and Nurture
for Standard Life
Best use of Social Media
for Standard Life
Most Commercially Successful Campaign
for Access Group
Best B2B Social Media Campaign
for Standard Life
Best B2B Sector Social Media Strategy
for Nectar Business
Best B2B Sector Social Media Strategy
for Equinix
Meet the team
Jason Talbot
Managing Director
Adam Wooff
Founder and CEO
Chris Tongeman
Creative Director
Robyn Pierce
Head of Social
Simon Hurrell
Head of Digital
Matt Garisch
Head of Customer Engagement
Oliver Budworth
Head of Strategy
Natasha Keith
Client Strategist
Jonathan Evans
Head of Client Experience
Michael Gordon
Senior Designer
Lotte Wilkinson
Account Director
Paul Wright
Head of Media and Technology
Otto
Office doggo
Shara Jamani
Account Manager
Shimpei Okumura
Digital Art Director
Simon Driscoll
Head of Client Experience
Dylan Flowers
UX Designer
Suzanna Hudson
Designer
Harriet Webster-Mair
Digital Strategist
Nina Klausen
Paid Media Manager
Benji Huggins
Full Stack Developer
Greg Edwin
Finance Manager
Polly Jacobs
Midweight Copywriter
Elliot Cromwell
Senior Developer
Avril Grieves
Account Director
Andy Sayward
Frontend Developer
Alex Barnicoat
Paid Media Manager
Connor Dyer
Junior Digital Designer
Amy Fletcher
Accounts Assistant
Elliott Gee
Video Editor
Peter Berg
Senior Copywriter
Lydia Summers
Account Executive
Tom Rabin
Social Media Account Director
